Privacy Notice

1. Who we are and important information

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

Reseaulabo Limited is the controller and responsible for your personal data (collectively referred to as "Business", "we", "us" or "our" in this privacy notice).

• Company Name: Reseaulabo Limited
• Address: 124 Two Ball Lonnen, NE4 9RU, United Kingdom
• Company Number: 16488413
• Email: enquiries@reseaulabo.co.uk
• Data Contact Person: Huma Shehzadi, Director (enquiries@reseaulabo.co.uk)

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner's Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username, title.
• Contact Data: includes billing address, delivery address, email address, telephone numbers.
• Account and Profile Data: account details, business affiliation, laboratory contact information, user permissions.
• Testing and Communication Data: test requests, messages, uploaded documents, reports.
• Transaction Data: platform subscriptions, invoices, payment references.
• Technical and Usage Data: IP address, browser and device information, access logs, information about your use of the platform.
• Preference Data: notification preferences, location information (where you choose to share it).

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health data, and genetic/biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How we collect your personal data

We use different methods to collect data from and about you including through:

• Direct interactions: when you complete forms, register an account, submit information through our platform or correspond with us.
• Automated interactions: involving technical logs and browser storage.
• Third-party or publicly available sources: information supplied by laboratories, clients, or authorised organisation administrators in connection with your use of the platform, as well as third-party services used for payments, optional sign-in, and notifications.

This includes personal data you provide when you apply for products/services, create an account, subscribe to publications, or request marketing material.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legitimate Interest: The interest of our business in conducting and managing our business to enable us to give you the best service/product and security. We make sure we consider and balance any potential impact on you before processing.
• Comply with a legal or regulatory obligation: Processing your personal data where necessary for compliance with a legal obligation.

Purposes for which we will use your personal data

Below is a description of all the ways we plan to use your personal data and the legal bases we rely on:

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at enquiries@reseaulabo.co.uk. Where you opt out of marketing messages, this will not apply to personal data provided to us as a result of service transactions, subscriptions, or legal requirements.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If required by law, we may process your personal data without your knowledge or consent.

5. Use of Artificial Intelligence (AI)

We may use approved artificial intelligence ("AI") tools to assist us in providing our services, administering our business, analysing information, preparing communications and improving our products or services. Where personal data is processed using AI tools, we will do so in accordance with applicable data protection laws and appropriate security measures. AI is used to support, and not replace, human decision-making within our business.

6. Who we share your personal data with

We may share your personal data with external third parties for the purposes mentioned above:

• Internal Third Parties: None.
• External Parties: Participating laboratories and clients necessary to facilitate test requests and communications.
• Service Providers: UK-based processors offering hosting, database/file storage, email delivery, and technical support.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.
• Regulators & Authorities: HM Revenue & Customs and other authorities when legally required.
• Payment & Sign-in Providers: Third-party partners like Stripe (for payments) and Google (for OAuth sign-in).
• Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets.

7. International transfers

Our primary database and file storage are hosted in Amazon Web Services’ London region. Some third-party services or overseas support arrangements may involve transferring personal data outside the UK. Where this occurs, we ensure appropriate safeguards required by applicable data protection law are applied.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and third parties who have a business need to know under strict confidentiality duties.

9. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. You can request details of our retention periods by emailing enquiries@reseaulabo.co.uk.

10. Your legal rights

Under data protection laws, you have rights including:

• The right to request access to your personal data.
• The right to request correction of inaccurate data.
• The right to request erasure of your personal data.
• The right to object to or restrict processing of your personal data.
• The right to request transfer (data portability).
• The right to withdraw consent at any time.

To exercise any of these rights, contact Huma Shehzadi at enquiries@reseaulabo.co.uk or by post at 124 Two Ball Lonnen, NE4 9RU, United Kingdom.

No fee required: You will not have to pay a fee to access your data unless your request is clearly unfounded, repetitive, or excessive.

11. Changes to this notice and your duty to inform us

This notice was last updated on 23 October 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

12. Queries, requests or concerns

If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us at:

Email: enquiries@reseaulabo.co.uk